Terms and Conditions

We are Online Web Admin (OWA), a Canadian based company founded by Teresa Martin. We provide website design, website maintenance, copywriting and consulting services.

Since our business is Canada, we follow legislation and requirements of the applicable Canadian jurisdictions.

On this page:

1. Domain Name Registrations
2. Hosting Services
3. Website Packages
4. Website Care Services
5. Consulting Services
6. Writing & Editing Services
7. Contact Information

Domain Name registrations

Clients who have already registered a domain name will be required to provide “webmaster” access to OWA.

Domain name registrations made by OWA on behalf of a Client, must be prepaid in order for the Client to own the domain name.

Clients may specify a domain registrar. If none is specified, OWA will use their own registrar.

For packaged services, domain registration fees will be deducted from the deposit before other work proceeds.

If OWA registers a domain for a Client:

• once the Client payment to OWA has cleared, the domain owner information will be changed to Client’s as soon as the domain registrar permits it.
• if the Client does not reimburse OWA, we will retain ownership for the length of the registration term. We reserve the right to re-sell it at any time. If the Client later wishes to have the domain transferred to them, they must first reimburse OWA the initial domain registration fee and a $25 administration fee.

Due to the regulations of domain registrars, there are no refunds for registering a domain name.

Hosting Services

Clients who have already signed up for hosting services will be required to provide “webmaster” access to OWA.

If a Client does not have hosting services, they can contract with OWA to provide these services.

If OWA is providing hosting services:

• Clients can pay the fee by quarter or by annual payment or as part of a package price
• a basic care subscription is required in addition to hosting services fee: see Services
• services can be cancelled with 30 days written notice to support@onlinewebadmin.com
• OWA will cancel hosting services if an invoice remains unpaid after 45 days.

Pro-rated refunds on hosting services may be negotiable, depending on the circumstances and if 30 days written notice was provided.

Website Packages

Deposits

• Packages require a 50% deposit before work will commence.
• If a contract is cancelled within the first 7 days, a refund will be provided minus any domain registration fees, and a $25 administration fee.
• If the contract was for work to be completed within 7 days of payment, there are no refunds.
• For packaged services, domain registration fees will be deducted from the deposit before other work proceeds.

Change in Scope

• If the Client requests a change in scope, new fees will be applicable and payment must be arranged before the work proceeds.
• OWA reserves the right to decline scope changes and cancel the contract.

Final payments

• Final payments are invoiced at 90% completion, for which requirements are determined by OWA.
• There are no refunds for final payments.
• Once the final payment has been received, OWA will transfer controls to Client.

Website Care Services

Retainers are available on a monthly or quarterly basis and are payable within 30 days of invoice.

If payment is not received within 15 days of payment deadline, services will be suspended.

If payment is not received within 30 days of payment deadline:

• If OWA is hosting the Client’s website – Client’s access will be removed and the website archived. Data will be deleted from the offsite storage after 90 days. Should the Client wish a copy of the archive before the 90 days, there will be a $100 administration fee to retrieve and transfer the archive.
• If the Client is hosting the website, OWA will remove all licenses, customizations and other work that OWA is legally entitled to. Data will be deleted from the offsite storage after 90 days. Should the Client wish a copy of the archive before the 90 days, there will be a $100 administration fee to retrieve and transfer the archive. The Client is responsible for removing any ‘webmaster’ access they have provided to OWA.

Consulting Services

• Unless otherwise pre-arranged, Consulting Services Appointments are payable when the appointment is booked.
• Retainers are available on a monthly or quarterly basis and are payable within 30 days of invoice.
• A non-disclosure agreement is available.

writing & Editing Services

• Customized writing packages will be negotiated with the Client and terms may vary from contract to contract.
• Unless otherwise specified, the completed materials will belong to the Client so long as full payment is received for the works.
• Retainers are available on a monthly or quarterly basis and are payable within 30 days of invoice.
  • If retainer payment is not received within 15 days of payment deadline, services will be suspended.
  • If retainer payment is not received within 30 days of payment deadline, the contract is deemed to have been cancelled and no further work will be completed.
• There are no refunds on copywriting services.

Please also see our Privacy Policy for additional information.

Our contact information